FAQ

Frequently Asked Questions

When you are making a purchase with one of our favorite stores found in the Shop Directory, simply choose Ree-Pay as your payment method at checkout. If it’s your first time using Ree-Pay, you will provide some information and payment details as usual to complete your purchase.

Once your first order is approved, your Ree-Pay account is created. All you need to do is visit www.ree-pay.com to set up a password, and you will be able to make more purchases using Ree-Pay by simply entering your log in details upon checkout on every Shop.

To be eligible to use Ree-Pay you must:
- be an individual who is at least 18 years old;
- be a resident of the Socialist Republic of Vietnam and reside in Vietnam;
- be capable of entering into a legally binding contract;
- have a valid and verifiable email address and mobile telephone number;
- provide a valid delivery address in Vietnam; and
- be authorized to use the Payment Method provided (VN-issued debit or credit card and ATM bank account)
If you are having issues receiving our SMS verification code, please try the following:

  1. Refresh the connection in between the handset and carrier by restarting your handset, and removing and reinserting your SIM card.

  2. If you are still unable to receive the message, you will need to contact your carrier as you may have shortcode blocking enabled.
Ree-Pay allows retailers to offer installment plans for online shoppers, allowing a purchase to be paid for in four installments, due every 2 weeks.

Simply shop with one of your favorite stores found in the Shop Directory and choose Ree-Pay as your payment method at checkout. First-time shoppers provide some information and payment details as usual, returning shoppers simply log in to make their purchase. It’s that easy!

After you check out, the goods will be shipped to you by the retailer. At any time, you can log in to your Ree-Pay account to see your payment schedule and make a payment before the due date. Otherwise we will have to apply a late fee and lock your Ree-Pay account until you complete your payment.

Please Note: Ree-Pay does not approve 100% of orders. We are committed to ensuring we support responsible spending.

When determining which orders to approve, we consider a number of different factors. As an example, the longer you have been a shopper using Ree-Pay and the more orders you have successfully repaid, the more likely you will be able to spend more.

Things to consider:
- are there sufficient funds on your cards/bank/e-wallets (generally we look to see the first 4 installments amount are paid in time)
- length of time you have been using Ree-Pay (tighter in the first 8 weeks)
- amount you have to ree-pay, it may help to pay some off (not a guarantee)
- the value of the order you are trying to place, it may help to reduce the value of your shopping cart (not a guarantee)
- the number of orders you currently have ‘open’ with us (not a guarantee)

Whilst we know it can be frustrating to not know exactly how much you can spend each time or how many active orders you can have, our rules and approval process help Ree-Pay responsibly offer a low-fee service to shoppers.
You will more than likely pay the first installment of the purchase price at the time you place the order. If you have been shopping with Ree-Pay for some time, and have a really good repayment history., you may find that we defer taking the first payment until 2 weeks after you make your purchase.In all cases you will be notified on screen if the first payment is due at the time of the purchase. We also send you a confirmation email outlining the amounts and dates that the payments are due.

First payment higher than the other three?

For some purchases, if your total order amount exceeds your Ree-Pay-approved spending limit the first payment may be higher than subsequent payments. Ree-Pay will show you how the installments are split before you pay.
Ree-Pay is a shopping service offered by Vietnamese online retailers for shoppers who:

- be a citizen or be a resident of the Socialist Republic of Vietnam and reside in Vietnam;
- Are at least 18 years old;
- Are capable of entering into a legally binding contract;
- Have a valid and verifiable email address and mobile number;
- Provide a valid delivery address in Vietnam;
- Be authorised to use the VN-issued credit or debit card or ATM bank account to make the purchase
Ree-Pay is offered by many leading online retailers across Vietnam. For a list of online stores, visit our Shop Directory. We just started but will be constantly adding new retailers to the list so keep checking our website.

If you would like to see Ree-Pay become available at your favorite online store, please send them an email to let them know how much you love using Ree-Pay!
Ree-Pay is a low-fee service offered by retailers to shoppers – there are minimal upfront shopping fees charged.

Purchase of VND: 500.000 – 750.000: Fee applied VND 30.000 - 45.000
Purchase of VND: 750.000 – 1.200.000: Fee applied VND 45.000 - 72.000
Purchase of VND: 1.200.000 – 1.500.000: Fee applied VND 72.000 - 90.000

Other fees that may be incurred by shoppers are late fees if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Ree-Pay account to make your payment via a different method.

Late fees for shoppers are capped at VND 350.000 and are applied only once, your account gets locked if you don’t pay in time.
Chúng tôi hiểu tầm quan trọng của bảo mật. Do đó, Ree-Pay hợp tác với các nhà cung cấp cổng thanh toán và bộ xử lý thanh toán đầu ngành, đảm bảo mức độ bảo mật cao nhất trong ngành thanh toán.
We make more money from people making payments on time than we do from missed payments or late fees.

That is why we do everything possible to make sure you only buy what you can afford and avoid missing any payments including:

- We stop you from purchasing once you’ve missed a payment so you can’t go deeper into debt
- And we use proprietary technology to stop people purchasing too much

Can you imagine a credit company stopping you from going further into debt or buying more because you missed a payment?

That’s why Ree-Pay is a great way to plan, book, buy and pay.

Shop today, Ree-Pay later!

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